Ability to notify unassigned tasks to Groups?

Question

Hello!

Is there a way of notifying or re-notifying a group of people when a ticket goes unassigned say 24 hours.

For example:

I create a ticket with a group user picker field, I select the groups I want to be involved in, but leave the ticket as unassigned. Scenario: everyone in those Groups have been notified, but no one's voluntarily assigned it to themselves yet. Is there a way in JIRA to re-notify that Group in that ticket?

Or at least create some sort of notification again to let them know that the ticket has not been assigned yet?

Thank you so much in advance :)

Alexey Matveev · Accepted Answer

Hello,

You can create a filter:

assignee is empty and group = yourgroup and not assignee changed after -1d

Then you can make a subscription of this filter for this group to notify the users of this group of such tickets.

Susan Hauth _Jira Queen_ · Accepted Answer

Hi Angela,

You could also create an SLA that tracks how long it's been unassigned, and then when it breaches use the automation to alert those users.

Cheers

Susan