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Get email notification when issue moved from certain status to another

kbestla

Good day

I'd like Jira to send email notification to a certain email address whenever a certain issuetype (Change request) is moved from certain custom made statuses (Implementing Request to Closed Request).

I've taken a look at Custom Events in Jira (and was then going to add a post function to the workflow), and somehow I'm not able to choose those custom made statuses of mine.

Any idea in how I could solve this?

Thank you!

Kristín

Accepted answers

pkirkeby

Hi Kristin,

It sounds like you are looking for this page https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Event

You will basically need to:

1. add a custom even

2. configure notification scheme

3. add a post function to the workflow transition to trigger the custom event

Hope that helps

All comments

pkirkeby

Hi Kristin,

It sounds like you are looking for this page https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Event

You will basically need to:

1. add a custom even

2. configure notification scheme

3. add a post function to the workflow transition to trigger the custom event

Hope that helps

kbestla

Hi Pelle, no unfortunatly this page doesn't help, I've already taken a look at it, but thank you for answering

kbestla

Hi Pelle,

When I create a Custom Event, I'm asked to choose a template, and none of those templates apply to what I need. The closest is "Issue Resolved" template, but I want to only send email when it's resolved from a certain status (Request Implemented - don't want email when the issues is resolved with other statuses), and that's where I get stuck when creating a custom event. Is that maybe correct but is set in the post function or?

pkirkeby

Hi Kristin,

I'm not sure why that would not work. Are you having trouble with any of the steps on that page or is there some reason it does not apply to your case?

Tibor Hegyi [META-INF]

Hi Kristin,

You can develop custom templates and add them to JIRA via the email-template-id-mappings.xml if the system templates are not enough.

This is a rather cumbersome way as you have to restart JIRA to add new templates.

There are plugin alternatives that allow you to add templates via an embedded editor. I know two of them.

One is Email This Issue and the other one is JEMH.

Tibor

Tommy Nordahl

Hello Kristin,

Another rather useful notification plugin is this one:

Notification Assistant for JIRA

// Tommy

Sameera Shaakun2

I have also configured a workflow in my JIRA instance which gives the same feature. What I have done is,

Install the Groovy Runner plug-in and groovy libraries
In the workflow transition between the two statuses (Implementing to Close in your case), add a script workflow function (Post Function)
There's an in-built script called "Send a custom email"
Write the e-mail template (you'll have to learn some coding - that's not rocket science)

Cheers!

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