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Is it possible to show SLA Time remaining in queues?

Alex Beech

I have set some SLA's based on request types using "Customer Request Type" = and added a Goal however this does not provide enough information to bring through the SLA timer on to the queue.

Is this possible and does it including having to add a 'time to resolution' SLA aswell?

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Jack Brickey

@Alex Beech welcome to the Community. Absolutely you can and should do this IMO.

You just edit the queue and add it to the display. here is a screenshot of one of mine.

Usman Jalil

I have the same issue i have created the SLA's......That Time stamp is showing in the Ticket when i open the Ticket but its not showing in the Queues

Jack Brickey

@Usman Jalil, so you are saying that some SLAs are displaying and some are not. There must be something unique between the issues. I have never seen an issue w/ an SLA not display the SLA in the queue. if you compare one that displays and one that does not what are the deltas? issuetype? priority? type of SLA, etc?

Usman Jalil

Solved the Issue, was required to assign the column name (Matric).

Jack Brickey

that would do it! glad you solved it.

Jack Brickey

@Chip Sjule ,

navigate to the issue detail view for the issue you are saying does not have an SLA displayed in the queue view
please verify that there is indeed an SLA metric displayed in that view and not the SLA metric name
Navigate to the queue where you want to see the metric displayed and verify that you indeed have the same SLA metric column displayed and not another SLA metric.

Chip Sjule

I have verified the information and attached screenshots so I make sure that I am looking at the things that you recommended. Thank you Issue Navigator AE-1099-98.png

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