Company Org Structure Integration?

Question

Has anyone ever tried to/had any success in integrating their company's org structure into JIRA? I am trying to improve the automation in our project to allow for automatically add watchers to issues, auto route issues to certain users, etc.

Any and all feedback is appreciated.

unknown · Answer

Hi @Anish Kurup,

Are you using Jira Service Desk?

I think if you have Jira already and you are not wanting a different Atlassian product to handle this then @Alexey Matveev's solution would be appropriate for your needs.

Thanks

Alexey Matveev · Answer

Hello,

I think you would need an add-on to implement this feature.

For example, the Power Scripts Add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

This add-on is powerful enough to implement your logic in Jira.

Anish Kurup · Answer

Hi @[deleted],

This came out of multiple requests on how we could improve the usage, governance, and communication around our "tickets"? We currently use our project as employee feedback tool to improve process and policy issues that are affecting our employee and customer experiences. The employee has the ability to put in an "elevation" that routes to local, regional, divisional, and HQ leadership, if need be as it makes it way toward resolution. We have a few SLAs around response time that we hope users adhere to but as you know in big companies, that is not always the case. A couple of automation features we were thinking of were:

1) When an elevation is assigned to an owner, the team members of that owner and manager would automatically be added as watchers for awareness.

2) If an owner does not respond in a needed period of time, the elevation would be routed (assigned) to their manager for review.

There are a lot more thoughts around automation we would want to do, but without JIRA know who an user is, what department they belong to, who their manager is, a lot of this functionality is done manually now.

We currently use SAP to gather our org's structure, but there is a hierarchy file in excel format we may be able to pull from.

Appreciate the feedback,

Anish