SLA Implementation in JIRA Projects

Question

Hi,

I'm very new in JIRA world. I have created a project in JIRA server instance using JIRA "Process Management" template. In this project I want to implement SLA. But I can't find any option. I have consulted JIRA blogs. They are suggesting "Project settings > SLAs" this path. But this is not available. I am using JIRA 7.12 version. Can someone please help me?

Prashant Mali_gaqcq5 · Answer

Hi @Sk Rajim Ali ,

Could you please try below plugin which helps to implement SLA's in JIRA server itself.

Time-to-SLA

Thanks,

Prashant

Sk Rajim Ali · Answer

Hi Prashant,

Thank you.

I can now understand why it's not there. But is it possible to implement SLA in JIRA server instance itself?

Prashant Mali_gaqcq5 · Answer

Hi @Sk Rajim Ali ,

Welcome to Atlassian community!

Jira and Jira Service Desk tool different tools are there. JIRA Service Desk application is useful to manage SLA's/KPI's. You can find this option in service desk.

Thanks,

Prashant