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Cancel Jira Service Desk - Keep Tickets

Louis Persohn

Hey Guys,

We are currently using Jira Service desk for our call centre but we don't need the service desk function anymore; but we do want to retain the tickets.

What happens if we delete the service desk application subscription?

Will it delete all of the issues associated? If so can I convert all of those tickets into a Jira Core project? How would I go about doing that?

Thanks!

-Louis

Accepted answers

Sloan N_ B_

Hey @Louis Persohn

You are able to transform the Project type from Jira Service Desk to Jira Core or Software:

Go to the Project Tools > Details
Change the Project type
Save details
Done!

Screen Shot 2018-09-19 at 14.29.16.png

Cheers
Niklas

All comments

Andreas_obxgjv

Hello @Louis Persohn and welcome to the community.

I would suggest moving the issues into a different project and also creating a back up of your instance before moving the issues to restore the whole project (if needed...).

You could move issues from the Service Desk project into a JIRA Core project with a similar field configuration.

Sloan N_ B_

Hey @Louis Persohn

You are able to transform the Project type from Jira Service Desk to Jira Core or Software:

Go to the Project Tools > Details
Change the Project type
Save details
Done!

Screen Shot 2018-09-19 at 14.29.16.png

Cheers
Niklas

Sloan N_ B_

And you will keep the issues. When you delete your Jira Service Desk Subscription you will simply loose all JSD features like Customer Portal, Quenes and Service Desk Automations, etc.

The project with its issues will be still there and upon deleting Jira Service Desk all Project will transformed to Software or Core by default, I just tested this in my Dev instance.

Andreas_obxgjv

Thanks for staging that, @Sloan N_ B_. I currently don't have an admin access to a JIRA Service Desk cloud instance.

Louis Persohn

Awesome that's @Sloan N_ B_ @Andreas I'll have that a go. Thanks for the help!

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