nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Ticket priority and SLA's

Is there a way to set an SLA by ticket priority? In other words, if I have an incident ticket that comes in, it may be classified as a high, normal, or low priority. All of those have different SLA's that are required. Is there a way to set that up?

Accepted answers

All comments

yes of course. please read this article - Setting up SLAs

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk