Secure Anonymous Access

Roger Lee

I have documentation that is for Customers only (i.e. should not be exposed on the Internet). My customers are going to access the documentation as READ-ONLY from within our application after logging into our app.

We don't have any SSO. The solution I have thought of is to have the in-app link to the documentation use a reserved login (i.e. some system account we create) so that it's authenticated, but doesn't require the customer to log in.

Is this in violation of any licensing?

Is there any technical concerns? For example, is it possible to overload one login with too many concurrent sessions versus spreading the sessions over individual logins?

 

Thanks.

-Roger

João Palharini

Hello, Roger!

It's really nice to know that you are putting Confluence, that is such a powerful tool for documentation purposes, to its best use. We look forward to continue providing you with the latest and greatest features and, maybe, even get you and your company to know our other amazing products.

Unfortunately, the use-case you proposed, besides being technically feasible, goes against the guidelines of our End-User License Agreement, specifically the following excerpt:

5 Authorized Users. Only the specific individuals for whom you have paid the required fees and whom you designate through the applicable Product (“Authorized Users”) may access and use the Products. Some Products may allow you to designate different types of Authorized Users, in which case pricing and functionality may vary according to the type of Authorized User. Authorized Users may be your or your Affiliates’ employees, representatives, consultants, contractors, agents, or other third parties who are acting for your benefit or on your behalf. 

The only solution we can present in order to accomplish what you described is by creating one account for each of your customers and then, when your Confluence portal is loaded through the Internet, it will ask for an username and a password. It's worth mentioning that you can also control what spaces should be available to each user and even restrict specific documents from being viewed or edited by anyone but a number of allowed users or group of users.

If you have any further doubts regarding this request, feel free to respond to this answer. For any other doubts, we put this Answers channel at your disposal, as any of our engineers or even the community will be able to help out.

Regards,

João Palharini

Support Engineer @ Atlassian