Solve a ticket and with adding the solution?

Burkhard Voss

Hi,

How can I set up the following:

I got a ticket and want to solve it. I press on "solved" and then I want a to get a "solution field".

We dont want to add a comment and solve the ticket after. We want to press "solved" and then enter the solution.

Is that possible?

Kind Regards

Mathias

Nic Brough -Adaptavist-

Have a look at the workflow for the issue type in the project.  The "solved" button is actually a transition from one status to another.

Go to admin -> Screens and add a new screen.  Put the field you want the users to put data in on that screen.  Now edit the workflow, find the transition, and add the screen to that transition.  When people use "solved", a box will pop up and ask them for the field (and a comment box if they have the right to comment)