Reset link is not working after I click on the link on the reset email notification

Question

I cannot go thru reset link on resetting the password

Given: I received the email from server with a link

When: I clicked on the link

Then: It will appear an error with this error:

java.lang.NullPointerException: ConstantTimeComparison.isEqual does not accept null values.

Eddy Fras · Answer

Hi,

I have exactly the same issue on my side (Jira DC 7.5.4) for a specific user, here is the stack trace I get :

java.lang.NullPointerException: ConstantTimeComparison.isEqual does not accept null values.
at com.atlassian.security.utils.ConstantTimeComparison.isEqual(ConstantTimeComparison.java:31) [atlassian-secure-utils-3.2.3.jar:?]
at com.atlassian.security.utils.ConstantTimeComparison.isEqual(ConstantTimeComparison.java:47) [atlassian-secure-utils-3.2.3.jar:?]
at com.atlassian.jira.user.util.PasswordResetTokenBuilder.validateToken(PasswordResetTokenBuilder.java:81) [classes/:?]
at com.atlassian.jira.user.util.UserUtilImpl.validatePasswordResetToken(UserUtilImpl.java:408) [classes/:?]
at com.atlassian.jira.web.action.user.ResetPassword.validateUserAndToken(ResetPassword.java:105) [classes/:?]
at com.atlassian.jira.web.action.user.ResetPassword.doDefault(ResetPassword.java:62)

How can we fix that ?

Thanks

Angélica Luz · Answer

Hi Hsiang,

Are there other users facing this issue or it's only one user?
Is this link for resetting password for internal user or customer?
Is this issue currently active on the instance?

Regards,
Angélica

Hsiang Lee_z6ejty · Answer

It's still not working. I tried doing it in safe mode.

Here's the follow complete details.

https://cl.ly/a4b80facec51