JIRA - Auto Email with Template

Question

Hi Team,

If someone raises an issue from email handler we receive an email to ITSA distribution list, Jira ITSA issue will be raised automatically in the project: Its working fine through Email Handler.

At the time of raising the ticket through email if they attach document then it will be attached in ITSA issue.

And there is an auto email also will be sent back to the requester with JIRA issue id.  We also wanted to send a standard document/template along with this email, so that requester will fill the template and send back. Can you please let us know the feasibilities.

Andy Brook · Answer

I'm sure there would be a way to do some of it

Prasad Andrews · Answer

@Andy Brook - Hi Andy, thanks for your email we are using Script Runner Add-on is it possible to achieve this with script runner add-on.

@Mike Ray [Adapt

Andy Brook · Answer

Hello,

Its possible but you need to use addons/apps, I can only speak of the one we offer that does this, Enterprise Mail Handler (JEMH) for Jira.

Custom content for issue creation

Given that interactive users create issues too, you'll need to support two paths, interactive users, where the standard issue created notification is sent, and email.  This detection can be done in JEMH, as JEMH can set a custom field during issue creation, that can then be detected in the notification template.

At that point its just a matter of providing some alternate content for the JEMH-created issue notification.  Given the scripting, you could go further and only do this for the Sender of the message (additional recipients probably don't need that).

Attaching files

> We also wanted to send a standard document/template along with this email

JEMH also has a Static Resources feature whereby if you require, you can include arbitrary pre-uploaded files into outbound notifications, such as a PDF, word doc or whatever.

About distribution lists

So a mail goes to a dist-list, one of which is the jira mailbox, if you wanted the distribution list expanded into actual recipients, that would then be added as watchers to the issue,  you'll need something more complex.  I believe JEMH is the only mail handler with this capability:

- Working with distribution groups