How to restrict customers so they can only see their issues?

Question

I'm currently demoing Jira Service Desk (JSD) for the cloud and will be testing out the server version next week. I've organized the different products we offer as different projects through which a user would be able to report an issue with our tool set.

Customer security and privacy is the goal so I've attempted to set up JSD so that customers can only see their issues that they've reported and nothing else. When I try to set this up through the Issue Security Scheme window it just provides a summary line and a description text field but nothing on how to modify these settings or to explain how to set up the security scheme. I suspect I'm coming at this from the wrong angle but I'm at a loss of where to start. I suppose I could set up each customer as a different project and restrict their ability to view other projects but that feels unnecessarily tedious. Any suggestions would be very much appreciated!

Harrison Fjord · Answer

Thank you @Alexey Matveev it's a relief to know I was just overthinking the matter.

Thank you @Jack Brickey that's a good suggestion, I'll look into how I can set these up to better restrict access where it's necessary.

I really appreciate how quickly you helped me out!

Jack Brickey · Answer

and you should use Organizations to restrict what issues the customers can be invited to participate in.

Alexey Matveev · Answer

Hello,

Customers in JSD do not have access to Jira UI. They only have access to the portal. By default they can see only those issues, which were reported by them.