How to import customer data into JIRA?

Question

In order to see which customer reported a bug and in oder to be able to reply to it, I need customer data in JIRA, like customer_id, customer_name, contact_name, contact_email,...

I don't see any functionality pointing in this direction. Do I better use a different product? I heard that JIRA is also usable for customer support purposes, but likewise, I don't see any features for this.

Did I all get it wrong?

Thanks a lot for your help!

Renjith Pillai · Accepted Answer

Just to extend Joe's answer, create the custom fields and import your data using CSV importer.

The links which Joe mentioned:

https://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System

https://confluence.atlassian.com/display/CONFEVAL/Using+JIRA+for+Helpdesk+or+Support