Set up a report for created tickets by component

Question

I need to set up a report in Jira Service Desk that allows me to see all created tickets by component

The matter is that i can't add a serie for each component as i have more than 100.

Does anyone have an idea how to get this done using jira service desk reports?

Ayat Mahir · Answer

Thanks a lot, 
I will try that and let you know.

Jack Brickey · Answer

@Ayat Mahir, glad to help in anyway i can. Here are some ideas that might be worthwhile.

New Custom Field:

* Create a new field called say "Component-Groups" and make it a drop down selection
* Identify the appropriate grouping of components to "Component-Groups".
* Use Automation to set the field based upon the Component that is set
* Using Reports or other gadgets on a Dashboard create a chart, e.g. pie chart, that represents the Component-Groups. You can then drill down into individual groups to see the list of issues in the group and sort by Component.

or many filters:

* create a filter for each component group, e.g. ... and component in (A, B, C, D...)
* Use these individual filters on Dashboards to produce detailed consumable charts. So maybe you end up w/ 5 filters producing 5 pie charts and those pies show individual components.

just some ideas...

Ayat Mahir · Answer

Thank you for your quick answers.

The components contains softwares names, network types, protocols, hardware, servers, systems, platforms, environments...

Changing to groups of components would not be easy as we used to point the component in our tickets!