Confluence Performance after login

Question

Hi everyone,

I have some performance issues with the SSO Login. I contacted the miniOrange Support. They give me the following  answer:

Step 1: Plugin initiate the SAML Request at 2018-09-12T11:33:58.315

Logs:-
createAuthnRequestAndRedirect HTTP-Redirect Binding selected for SSO and current time is = 2018-09-12T11:33:58.315

Step 2:- Plugin get the SAML Response back from IdP (ADFS) at 2018-09-12T11:33: 58.490, It includes the redirection to ADFS, Authentication from ADFS and send the SAML Response back to Confluence. This process took *175 *milliseconds only.

Logs:-
doPost SAML Authentication Servlet doPost() called SAML Response received and current time is = 2018-09-12T11:33:58.490

Step3: Plugin performs all the operation including reading SAML Response, create/update users, create user session and then redirect to the confluence page at 11:33:58.582 and it took *88 *milliseconds.

Logs:-
redirectToSuccessfulAuthLandingPage Redirecting user to Confluence after successful authentication and current time is = 2018-09-12T11:33:58.582

So it clearly seems that confluence page is the one who takes time to load on the browser.

Do you have any idea why Confluece loads the page after authentication so slow?

Server Version: 6.11.0
OS: Windows Server 2016
CPU: 4 vCPUs
MEM: 8GB
Database: MS SQL Server 2014

BITS_u0nngj · Answer

Now I have the solution. The problem was not Confluence or the miniOrange Plugin. The problem was the ADFS server. On the server there was a wrong proxy configuration. Every time you want to connet the server has tried to detect the proxy server automatically. This takes a few seconds.

Thanks everyone for your help.

Christian Reichert (resolution) · Answer

Hi @BITS,

if miniOrange Support, doesn't give you any success in the near future - you could try an alternative plugin.

Not trying to hide, I work for resolution where we have a SSO Plugin in the Market as well -

https://marketplace.atlassian.com/apps/1212129/saml-single-sign-on-sso-confluence?hosting=server&tab=overview

Even if it doesn't mean you'd jump ship - installing a evaluation version of our plugin (which is 30 days for free, with full functionality) - might give you another troubleshooting point. I.e. if the problem goes away with our plugin, you have an additional pointer that it's related to miniOrange - if both plugins show the same behaviour, that might also ad in the the troubleshooting.

Cheers,
     Christian

BITS_u0nngj · Answer

Now I tried to login with a local account and also with the AD Account. The pages are all fast. But with the SSO Plugin only the first login of the day is slow. It seems like there is something wrong with the cache of the plugin. Now I'm waiting for the miniOrange support. Do you have any idea?