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Service Desk. Do you need user licences for everyone or just the Helpdesk staff?

Clinton Green

We are interested in Service Desk but we are unsure if we need to get licenses for everyone in the company or just for the helpdesk staff. Please can someone clarify. Thanks

Accepted answers

Nic Brough -Adaptavist-

At the moment, you need a user licence for each active user.

Atlassian are looking at something like "agent based licencing" (i.e. the helpdesk staff only), but I don't know what shape this might take or exactly when it'll be announced.

All comments

Nic Brough -Adaptavist-

At the moment, you need a user licence for each active user.

Atlassian are looking at something like "agent based licencing" (i.e. the helpdesk staff only), but I don't know what shape this might take or exactly when it'll be announced.

Clinton Green

Thanks for the answer. Cheers

Ian Molesworth

That kind of kills it when you are running a school with 2000 pupils and only 5 IT staff. We would need to licence 2005 users.

Nic Brough -Adaptavist-

Yes. You will. For now. It is going to change soon.

Trent Larson

Can we see this on your roadmap / issue list? I'd like to vote it up and follow progress. Thanks.

Nic Brough -Adaptavist-

Not my roadmap - I'm not Atlassian! I'll ask my contact though, he might know.

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