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Trying to get the customer to enter more information in Jira Service Desk

Barbara_bm7uoy

I would like to prompt the customer for more information when they submit a bug report. The information that I would like is the version number of the product experiencing the bug (i.e. Affected Version). I have been able to successfully add that field to the customer bug submission form, but it saying that there are no matches. I think that this is becuase the affected version field is somehow linked to the list of "Releases", but it appears that there are no "Releases" in a Jira service desk project.

Any advice?

Accepted answers

Alexey Matveev

Hello,

There is the Release feature in a Service Desk project. You should be a Project Admin to add a release. The menu is called Versions in the project settings.

All comments

Alexey Matveev

Hello,

There is the Release feature in a Service Desk project. You should be a Project Admin to add a release. The menu is called Versions in the project settings.

Barbara_bm7uoy

Thanks. I was looking for it, but didn't find it (didn't scroll down far enough).

Alexey Matveev

You are welcome!

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