nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is anyone having an issue with the macro @Mention?

Manessa Hall

When I try to use it for a new user, then it is not allowing me to mention them. The @Mention works for our other users though.

Accepted answers

Manessa Hall

Here was our answer: We did a re-index for the product, and it corrected the @mention macro.

All comments

Daniela Scheiwe

Hi! Do you use external user management? If yes, a user directory sync might solve the problem!

Daniel Jonsson3

Have you checked "Browse Users" under "Global Permissions" and made sure that the correct groups are added?

Manessa Hall

We did a re-index for the product, and it corrected the @mention macro.

Manessa Hall

We did a re-index for the product, and it corrected the @mention macro.

William Zanchet

Hi Manessa,

The mention feature rely on Confluence's index. If we have a malformed index, we can have problems trying to find users when we use such feature. This problem usually happens after an upgrade or a Confluence that is running for a long time. To fix the problem, we need to do a rebuild of content indexes from scratch.

I hope this helps.
WZ

Manessa Hall

Here was our answer: We did a re-index for the product, and it corrected the @mention macro.