nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira Automation rule wont execute

Hi

We have made a custom rule where if a issue is created and:

Issue matches: status = "Waiting for support" AND reporter in ("no-reply@XXX.XX")

THEN

Auto-approve/decline: Decline

The problem is that the rule wont execute. The log shows either Error or Not Executed.

How do I troubleshoot this?

Accepted answers

All comments

Please try to enter your issue matches filter into a ‘search for issues’ JQL and see if it returns any results or throws an error.

Hi jack

Sorry for late answer! Where do I do this?

go into "search for issues" and click advanced button and copy your JQL into the field.

I don't have the option in our Service desk project to click advanced.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-service-desk

jira-service-desk-server