unable to open issues

Question

Hello ,

lately we are facing a peculiar problem in our JIRA software.

i'am unable to open only 3-4 issues.

when i click on the issue the screen stays idle and nothing happens.

there has been no change in permission or workflow and tried disabling and enabling the plugins without any success.

any help is appreciated.

Oscar Esquivel Serna · Answer

Hola,

Llegaste a revisar el log Alexey Matveev _Appfire ¿??

gagan m s · Answer

2018-09-10 12:50:12,544 Caesium-1-1 ERROR anonymous    com.deiser.jira.exporter.clean.service [c.a.jira.service.ServiceRunner] An error occurred while trying to run service with ID '54970'. This method is not supported in an UnloadableJiraServiceContainer
java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer
    at com.atlassian.jira.service.UnloadableJiraServiceContainer.setLastRun(UnloadableJiraServiceContainer.java:86)
    at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:71)
    at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
    at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
    at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
    at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
    at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
    at java.lang.Thread.run(Unknown Source)

2018-09-10 12:50:12,560 Caesium-1-1 ERROR anonymous    com.deiser.jira.exporter.clean.service [c.a.jira.service.ServiceRunner] An error occurred while trying to run service 'com.deiser.jira.exporter.clean.service'. This method is not supported in an UnloadableJiraServiceContainer
java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer
    at com.atlassian.jira.service.UnloadableJiraServiceContainer.run(UnloadableJiraServiceContainer.java:98)
    at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62)
    at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
    at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
    at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
    at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
    at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
    at java.lang.Thread.run(Unknown Source)

2018-09-10 12:50:12,560 Caesium-1-1 ERROR anonymous    com.deiser.jira.exporter.clean.service [c.a.jira.service.ServiceRunner] An error occurred while trying to run service with ID '55170'. This method is not supported in an UnloadableJiraServiceContainer
java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer
    at com.atlassian.jira.service.UnloadableJiraServiceContainer.setLastRun(UnloadableJiraServiceContainer.java:86)
    at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:71)
    at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
    at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
    at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
    at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
    at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255)
    at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
    at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
    at java.lang.Thread.run(Unknown Source)

Alexey Matveev · Answer

Could you provide the whole error message?