Keep being re-directed to the Help Center, can't get to the normal ticket view at all!

Question

Our licenses need to be updated in the next few days and it is very important that we get the normal view back.

Please help restore the normal projects/ticket view.

thanks

Amit

Sloan N_ B_ · Answer

You are welcome @[deleted]

Feel free to vote and accept my answer.

Regards
Niklas

unknown · Answer

Thanks Niklas, that suggestion worked, managed to get into the normal view using <your-base-URL>/secure/admin/ApplicationAccess.jspa link.

Rolled back the changed we made to the directories component, which sync's our AD users and we were back in!

Many thanks for you help.  Thanks for your comment Larry, will bear that in mind if this issue re-occurs.

LarryBrock · Answer

Might also try /browse/ (for example https://www.example.com/jira/browse/test-1234 or https://jira.example.com/browse/test-1234) which should take you straight to your existing issue with a quick stop to authenticate if necessary. Cheers, Larry Brock