JSD: allow one customer to see all issues of organization (one way)

Question

Hi all

Does anyone know a way to grant one customer accont the permission to see all issues of his organization while the rest of the organization only see their own issues?

Use case: One person of the organization is the teamlead and should be able to see all issues while the teammembers should only see their own issues.

Any ideas?

thanks

Jack Brickey · Answer

That appears to be the case unfortunately. I expect, but have not tried this, using Automation for Jira Cloud could achieve the goal. Another thing you might try, although a bit messy, is to set a field via the default automation and then in the workflow add a post function to edit the participant field.  Unsure but worth a shot.

unknown · Answer

Well. Thanks for the suggestion. Good thinking. But it seems this is not possible with the built-in automation rules right?

The rule "If issue created, and organization is XYZ, then edit issue" does not provide the option to add a participant.

This would be possible with the Automation for Jira App I think.

Jack Brickey · Answer

here is something to try - Use Automation to add the one person as a Participant for every issue created.