Hello, Service Desks SLA's (Tier 1 and Tier 2) aren't displaying on a Kanban card layout since the 7.11.X release. Anyone else experiencing this? As we know you can only have 3... * It's not all field values. Example: applying "Updated" as a value will display correctly on the card layout. * However, Tier 1 and Tier 2 when applied will not display correctly. * Your 3 selected values in another order doesn't make a difference. Best, john

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SLAs Tier 1 and Tier 2 won't display on card layout

John Tester_5tw1iy

Hello,

Service Desks SLA's (Tier 1 and Tier 2) aren't displaying on a Kanban card layout since the 7.11.X release. Anyone else experiencing this?

As we know you can only have 3...

It's not all field values. Example: applying "Updated" as a value will display correctly on the card layout.
However, Tier 1 and Tier 2 when applied will not display correctly.
Your 3 selected values in another order doesn't make a difference.

Best,

john

Accepted answers

Manon Soubies-Camy

Hello John and welcome to Community!

It may be related to this bug: Customer Request Type does not show on board since both SLAs and Customer request type are Jira Service Desk fields. I would advise to vote for this bug to show you're impacted as well and to comment you're facing a similar issue with SLAs.