Lost ability to edit pages

Question

Hello, I have lost ability to edit any page in my confluence server instance.

Any user with admin rights is unable to edit any page. There was no global or any space permission changes. Checking and changing space permissions do not solve the problem.

Please help.

Daniel Eads · Answer

Hi Max,

Some troubleshooting steps:

* I see you've got a Confluence Starter License on your account that was recently renewed. Let's make sure Confluence has the correct current license. You can retrieve your current valid license from https://my.atlassian.com where you can expand out the Confluence starter license and click the View License link. Copy the license. Follow the steps in the Updating your License section of the Confluence licensing document to paste and update the license in Confluence.
* It's possible that something (manual change, an issue with a directory sync) caused your users to lose their membership to the confluence-users internal group. This is required for login/Confluence usage. A quick way to check this is by seeing if there are any members at the group at this URL: <your confluence base URL>/admin/users/domembersofgroupsearch.action?membersOfGroupTerm=confluence-users
If the 4 users in your system aren't listed here, you can use the Add Members button to add them back in.

Let me know if you're still having trouble after running through those steps.

Cheers,
Daniel

Max Aster · Answer

@Nic I'm the admin. This instance use 4 out of 10 licences. I have restarted confluence server but nothing changed. If I mannualy go to edit URL like /pages/editpage.action?pageId=3113014 i see message saying You are not allowed to perform this action

Max Aster · Answer

No. I use starter licence it expires 18 october 2018.