Jira unstable when editing multi-select list wtih many options

Question

I have a custom field that is a multi-select list. The field currently has many options (~4k).

When I attempt to edit the options in the field (i.e. reduce the number of selected options from 3 to 2) the selector interface becomes unstable. Sometimes it hangs, crashes, or takes a very long time to execute.

Is there any remedy for this?

Thanks in advance for your help.

Angélica Luz · Answer

Hi Nick,

Sorry for the late response.
I was able to test here with a custom field that has more than 4k options and it also freezes and takes a long time to show the options.
When using the old view, it works correctly.
As I was able to reproduce and it happens only when using the new issue view, I created a bug for our dev team to check:
- https://jira.atlassian.com/browse/JRACLOUD-70239
For now, it's necessary to use the old view.

Please, make sure to watch and vote to receive updates about the bug.

If you have any other question, please let us know.

Regards,
Angélica

Angélica Luz · Answer

Hi Nick,

This indeed must be a result of too many options on a custom field.
Below is an error that I found that must be related to this action:

msg: Unable to load values for CacheKey[entityName=jira.properties,entityId=1] 
 stack: com.opensymphony.module.propertyset.PropertyImplementationException: Unable to load values for CacheKey[entityName=jira.properties,entityId=1]
 at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.propEx(CachingOfBizPropertyEntryStore.java:317)
 at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.resolve(CachingOfBizPropertyEntryStore.java:112)
 at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.getEntry(CachingOfBizPropertyEntryStore.java:130)
 at com.atlassian.jira.propertyset.CachingOfBizPropertySet.get(CachingOfBizPropertySet.java:199)
 at com.opensymphony.module.propertyset.AbstractPropertySet.getString(AbstractPropertySet.java:305)
 at com.atlassian.jira.config.properties.ApplicationPropertiesStore.getStringFromDb(ApplicationPropertiesStore.java:176)
 at com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getString(ApplicationPropertiesImpl.java:55)
 at com.atlassian.jira.license.ServerIdStoreImpl.retrieveServerId(ServerIdStoreImpl.java:19)
 at com.atlassian.jira.license.CloudLicenseManager.getServerId(CloudLicenseManager.java:53)
 at com.atlassian.jira.bc.license.CloudLicenseService.getServerId(CloudLicenseService.java:43)

I am working on your request and trying to find the best approach for your scenario. I will keep you posted as soon as possible.

Regards,
Angélica