Collaborators With Need to Comment to Comment to Customer

Question

When adding users as collaborators, they can only post comments internally on tickets, whereas general users who are participants can make comments to the reporter.  It seems odd adding a user to a project role reduces access.

Is there a workaround for this?

Matthew Scott Surprenant · Answer

Hello again!  It seems this solution has only worked for the short term.  Is there a permission that allows a user to comment to all but not make modifications to ticket statuses and change assignee?

Matthew Scott Surprenant · Answer

It seems that only worked briefly.  Is there a role similar to Collaborator that allows the user to comment on tickets they're added to but doesn't grant them the ability to reassign tickets, transition statuses, etc?

Matthew Scott Surprenant · Answer

Greetings,

The solution that worked for me was to add the Collaborator as a User as well.