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Jira Service Desk - Customer Notification - Request Created - sending out string of characters

Simon Hirmiz

Under my service desk project's customer notification for requests created it consistently sends out a "shopify" string.

I have gone to the request created Notification and viewed the content and the string isn't available there. I sent a test E-mail to my self and the string doesn't show up. However, whenever I send a test email into service desk (from my personal e-mail) I get this string.

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Angélica Luz

Hi Simon,

Just for us to better understand and help you with this issue, can you please send us a screenshot of this notification?
Also, I would like you to clarify the steps to reproduce, so we can test here as well.

However, whenever I send a test email into service desk (from my personal e-mail) I get this string.

Is this when you open a ticket or when you add a comment as an agent and receive the notification on your personal email?

Regards,
Angélica

Simon Hirmiz

Here is an URL to the image with the error.

https://drive.google.com/open?id=1wzmUKxewWm5qmSdCiyQoPNdpqt6hDFgi

So when a client submits a ticket they get a confirmation message that a request has been created. However, within the message that string shows up.

Simon Hirmiz

issue resolved.

Angélica Luz

Hi Simon,

I wasn't able to see the image, can you please send us again just for us to understand the issue?
Also, can you share with us how the issue was resolved?

Thank you!
Regards,
Angélica

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