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Trying to notify users when a Due Date is near.

Hunter Trahan

I think I need to create an scheduled rule that checks daily if a ticket's Due Date is near, and then send a notification to the Assignee if it's within range.

Problem is, I'm not very well versed in JQL and I'd like to learn how to write this query in it. Thanks!

It needs to notify the assignee if their due date is less than 4 days away, and/or when it's overdue.

If (DueDate - TodaysDate) < 4, then notify Assignee

Accepted answers

Lauren Schroeder

Hi Hunter,

You can set this up by creating a JQL filter and then setting up a subscription for the group that needs to be notified.

Here's the JQL you could use:

duedate <4d and duedate > 0d and assignee = currentUser()

All comments

Lauren Schroeder

Hi Hunter,

You can set this up by creating a JQL filter and then setting up a subscription for the group that needs to be notified.

Here's the JQL you could use:

duedate <4d and duedate > 0d and assignee = currentUser()

Hunter Trahan

Doesn't seem to be working at the moment.

Hunter Trahan

duedate <4d and assignee = UserName

Worked, thanks!

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