Service Desk customer also a Service Desk user

Question

I have a current service desk customer who I also am trying to set as a Service Desk agent/user.

But at this point, I see him listed twice in the Service Desk customers.

I can get him logged into Jira, but the Service Desk project will not appear for him.

I just want him to be able to see the service Desk queue...but it will not appear for him in the list of projects.

HELP!

Scott Apple · Answer

Yes to both.

Just a few mins ago, I saw an option for "migrating" the profile to a Service Desk status...something like that. I had to tell Jira WHY I was doing it...which seemed odd...but after I migrated it...only one profile appears, and he can now see the Service Desk option.

So, I think I stumbled upon the answer. It works now. Thanks.

Alex Christensen · Answer

Without seeing your configurations, there could be a couple of reasons for this here.

* Has he been added to the user group which would grant him a Jira Service Desk license?
* Has he been added to the Service Desk Team project role in the Users and Roles project configuration (whether as an individual user, or via some user group membership)?