Customer users cannot login to portal

Mayssam Ismail

Dear all, 

 

please help me out on this one. 

 

all my customers cannot log in to the portal now it keeps loading forever even if they enter a wrong username, only admins can log in normally. 

My portal page is http://aligned-tech.com/servicedesk/customer/portal/1 

 

you can try to login with any user and see the error. 

 

Victor Mutambuki

Mayssam,

How have you configured on how customers can raise tickets?

Depending on your selection as described in the link to the documentation, you should be able to eliminate the causes as to why they can't log in.

Victor