Anyway to be notified when a customer has sent in more the x amount or request in a period?

Question

Hello,

I would like to know if I can be notified if customer have sent us in multiple request in a certain amount of period.

We would like to make sure if a customer has sent in 5 support tickets in one month then we should be alerted to this fact. And ideas would be greatly appreciated.

unknown · Answer

Thanks for your reply.

Scott Harwood · Answer

Hi Toby,

Unfortunately this cannot be done currently. You would need a JQL condition to be able to specify counts. We have an open issue for this in our backlog (AUT-873).

Sorry,
Scott.