Users can't login to portal issue

Mayssam Ismail

Dear all, 

please help me out on this one. 

 

all my customers cannot log in to the portal now it keeps loading forever even if they enter a wrong username, only admins can log in normally. 

this might have happened after upgrading to the latest version, please help me out with some hints on how to solve this 

Mark Markov

Hello @Mayssam Ismail

You can inspect server logs (atlassian-jira.log and catalina.out) to find cause of this problem

https://confluence.atlassian.com/jirakb/where-are-the-application-server-logs-695240952.html