One project for all my customers or a project for each customer?

Johann van der Merwe

Hey

Newbie question, I'm sure. Service Desk implementation. I cant find good examples for when should I create a single project for all my customers or a project for each customer.

In our case a single customer (an organization rather) will make service requests, report problems, track maintenance or changes. Or in most cases we will do it on behalf of the customer. We would create reports for this one customer / organization on a monthly basis.

Thanks

Johann

 

Meg Holbrook

Hi Johann,

Here is a really great article on JSD use cases that may be beneficial to you:

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-configuring-jsd-for-various-use-cases

Both scenarios (1 vs. many projects) are covered in this article as well.

Hope this helps, feel free to reply if you have more questions