Modify approver after issue creation

Brüse_ Bernhard

Hi,

I like to modify the approver during the waiting for approval.

As a Service Desk Agent, there should be the opportunity to enable additional people approving a request in case of the ordinary approver is out of office. I thought it would be a good idea to create a new transition (to the same status) and add an additional approver via transition screen to the CustomField "Approvals". Besides, I configured the workflow to accept the approval after only 1 decision. Unfortunately, JIRA prevents me to add additional user to the customfield "Approvals".

Do you have any idea why or maybe an alternative way to implement?

Thank you very much!

unknown

Hi @Brüse_ Bernhard

Approvals is not the field you need. The field is called "Approvers" but it can be any single/multi user picker. Check the field you are using and then add it in the appropriate transistion screen.