Customized backup and attachment path

Krishna_jogqtl

Hello, we have the Jira version 7.0.11 and service desk version 3.0.11 and we have configured the backup through the Jira service desk application under services , however the backups and attachments are going to default directory, however we need to change the directory of the backup and attachment to a customized path, which we are not able to do that.

As per the documentation, there should be check box when you edit the Export Service, however we are not able to see it.

Can you please advise how this can be fixed.

Thanks

Tzu Hau Chai_vgozzh

For newer JIRA versions the backup/attachment paths can no longer be changed, however you can create a symbolic link from the backup/attachment path to your target path. ie on linux:

ln -s /path/to/target /path/to/backup

Also make sure that JIRA has the necessary directory permissions and ownership on the target path.