expiring support notification despite auto renew

Question

Hello,

we have set the license to auto-renew. Never the less we get a notification, that the support / license will expire about 11 months after the last renew.

How can we get ride of this notification for ever and not only for the next 12 months?

Ralf

AhmadDanial · Answer

Hi there, Ralf.

Since this process involves providing your SEN specific to this Confluence, we went ahead and created a support ticket on your behalf. The customer advocate will get in touch with you soon. Thank you.

dummy · Answer

It‘s Confluence.

AhmadDanial · Answer

Hi there, Ralf.

You may receive renewal reminders if there is an open quote on the account. Can you confirm first which product you are getting the renewal notification from so we can check from our end? Thanks.