Category "Type" has disappeared in the issues

Question

In the previous design, the issue had a "Type" category that you could set. In this new design, I can't find that category anywhere. I've clicked everywhere, but it is missing when I open an issue that someone else has created.

When I create the issue myself, I am still able to find the category "Type". Most of the issues I work with are created by someone else and I use the category "Type" for every issue I work with, because that field, along with many more, is used to categorize the issue.

Carina · Answer

Hello,

we use JIRA cloud.

This is what an issue created by someone else looks like in the old layout, the field in question is "Type: Banarbeten".

And this is the same issue with the new layout. The fields "Fix versions" and "Due date" are missing in the bottom of the screen shot because I couldn't fit the whole issue in the screen shot.

Petter Gonçalves · Answer

Hello Carina,

Per your description, you are saying that the Issue type field is not being displayed only for issues created by other users in the same project, is that correct?

I can confirm to you that it is not related to the new Interface layout. In order to further troubleshoot the problem, Please provide us the following information:

- Please, provide us a screenshot of the entire screen with the fields in the view that is not appearing the issue type (Hide the confidential information).

- Are you using JIRA Cloud or JIRA Server?

Carina · Answer

A third screen shot from when I create a new issue myself. The field Type is shown here as Issue type.

As I said in my first post, most of the issues are created by someone else and not by me, so I need the field Type to categorize those issues that are already created by someone else by the time I see them.