JIRA creating an issue from email

Question

hello,

we have jira configured to accept email with an attachment and create an issue with that attachment. this works fine when the email sent from outlook, an issue is created and the file is attached to it.

we have a webform worksheet that sends an email with an attachment to jira, and jira creates an issue but without attachment.

for testing i have a CC address on the webform email and CC comes with an attachment, so somehow jira is ignoring an attachment to the email that is send programmatically.

your help is greatly appreciated.

unknown · Answer

Likely the way the attachment has been added is either not findable by the default JIRA email handlder, or suffers from a syntactical issue preventing it from being used.  such problem mails Im always interested in getting hold of for Testing purposes with JEMH.  If you have a full example  Id love to get an 'original email' (including headers) to validate JEMH already fixes the problem?

ChuckV · Answer

Aseem, thank you for your reply,

No we are not using Drupal webforms, we have our own web application, that sends an email to JIRA.

We are working with support to resolve this issue, and once the solution is found I will post it here for reference.

Thanks again,

Mike

ChuckV · Answer

Taiwo, thank you for your reply, we have oppened a support ticket with Atlassian JSP-180094 and I've created and attached a support log zip file.

thanks again

Mike.