workflow integrity error

Question

The current step associated with the workflow entry with id 20373 has an incorrect step Id.

(JRA-4539)"

The issue is resolved by running the Fix Button and JIRA will fix the issues directly in the database.

We tried this option, but still getting the same result. Can any one help on this issue.

David Isaacson_bmh9g4 · Answer

I know exactly what causes it in my situation. I'm using Automation for Jira to edit the issue type which then causes the issue to show service desk users invalid transition buttons and gives that same integrity check error. Why is Issue Type an editable field in the Edit Issue action if it causes corruption? If I use the Move function to jump workflows, it works fine, but Automation must not be performing all the same steps. It would be nice if there were an Automation action for Move Issue since my scenario always is from issue type A to issue type B, request type A to request type B, and transitioning from Open on A to Open on B.

J van Leeuwen · Answer

Hi Kumar,

It sounds like there might be an issue with the workflow itself:

* How are you triggering the transition?

* Does this happen for all issues in the project? All projects that share the workflow?

* Has this worked in the past?

You may also want to enter a case with our support team so we can help directly.

Cheers, 
Jennifer van Leeuwen | Atlassian Enterprise Support

kumar_ankush_in_bosch_com · Answer

Hello Jennifer,

Error which i am getting is the current step associated with the workflow entry with I'd 13554 has an incorrect stepid.(JIRA-4539).

When i provide fix in integrity checker, fixed issue moves in previous state and if i change the status problem is still exists.