Email notifications upon creation of a sub-task

Question

Hi everyone,

I am trying to configure email notifications for when a particular type of sub-task is created in a project. Before making the notifications specific to a type of sub-task, I'm trying to get the email notifications working when ANY sub-task is created. I have followed the online documentation and have not had any luck receiving any email notifications. So far, I have done the following..

I created an event with the template "Issue Created". The workflow has been associated with this event, the notification scheme I created also is associated with the event.

I created a notification scheme and added a notification for the event that I created above. I tried "Single user", "single email address", "Assignee" and none of these gave me a notification.

I went into the workflow, added a post function to the transition of "Create subtask". I added "fire my event" for listeners.

I created multiple test projects and test subtasks and never received a single email.

I think my SMTP should be set up properly as JIRA does send emails to people, just in another project type.

Any suggestions are greatly appreciated.

Thanks!

Jim Romaine · Answer

I'm looking into the similar and find that the Notification helper does not work for subtasks as indicated in this still open issue: https://jira.atlassian.com/browse/JRASERVER-33332

(we are on JIRA v7.12.1)

Thanks

Mauricio Karas · Answer

Hello, Daniel. Thanks for reaching out to the Atlassian Community.

I did the same procedure in here and it worked correctly. I followed all the steps mentioned in this KB article, even though it seems that you did all those steps, I recommend you to check it and see if you didn't miss any steps like publishing the workflow.

I also recommend checking the notification helper if the e-mail should actually be going out. Go in your Project Settings > Notification, click on Notification Helper, choose an issue, a user and the event that you've created. It will show if the user should get the notification or not.

As for doing this to a particular issue type, I would recommend creating a different workflow for it, other than that, only if you use an add-on like ScriptRunner to put a condition on the post-function.

Kind regards,
Maurício Karas