Service Desk Notifications for Agents

Nevan Jack

Hello,

I am trying to set up a service desk project as an IT helpdesk and I need some assistance with the email notifications.  So far I was able to set up the initial customer issue email notifications and I can get the email notifications to the project lead, but the issue is, how can I get those initial customer emails notification to everyone else on my team?

Thank you,

Nevan 

 

Alexey Matveev

Hello,

Use project notification schemes:

https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html