Issue with requiered field

Javier_Garay

Hello everyone,

I have a field called Problem Type associated to one of my screens which is called "Create a Problem". I also have other screens to create other type of issues like Requests and Incidents. My problem is that when I try to create a Request or an Incident, Jira ask me to fill the field "Problem Type" which is not associated to the Create Request or Create Incident screens, so I don't undestand why Jira ask me to fill it.

Does anyone have an idea of why this occurs or what should I do to avoid this issue?

Thanks

AhmadDanial

Hi there, Javier.

I had this tested on my end and verified that the issue is reproducible when the Required field is associated to a single field configuration that is being used by multiple projects. For example, we can see that I created the required Problem Type custom field and assign it specifically for the HIP project Create Issue screen only:

However, I was presented with the following error when I tried to create a new issue in the Project M screen below:

I reviewed the Field Configuration  again and noticed that it is due to the fact that the default field configuration is being used by all my projects here:

To overcome this, I went ahead and created the following to cater for this project only:

• Field Configuration
• Field Configuration Scheme

 

As you can see, it is different from the default field configuration and I assign them specifically to the HipChat (HIP) project. Under the field configuration, I made the Problem Type field required and verified that I don't encounter the same problem again.

Can you please go through the same steps and let me know if you are still facing the same problem? I will be happy to provide you with detailed steps by steps in needed.