nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

We couldn't verify that you're not a robot. Try sending the request again.

Angela Deng

I keep on getting this error when I try to test the service desk portal for JIRA Service Desk. I'm setting up the Service Desk for my team to potentially migrate to.

No captcha is shown and when you click send, the error "We couldn't verify that you're not a robot. Try sending the request again" displays. I have the permission set as anyone can submit a request without logging in already. Please reference the 2nd screenshot.

I really am not sure what's wrong. Please help

Screen Shot 2018-08-28 at 1.47.45 PM.png

Screen Shot 2018-08-28 at 1.53.34 PM.png

Accepted answers

Shannon S

Hi Angela,

I reached out to the Cloud support team and there was a setting we were able to disable and so now you should be able to see the captcha.

Can you please verify?

To future internet travelers: if you run into the same issue on your Cloud instance, please raise a support ticket and we can have a look at your instance for you.

Regards,

Shannon

All comments

Shannon S

Hi Angela,

I reached out to the Cloud support team and there was a setting we were able to disable and so now you should be able to see the captcha.

Can you please verify?

To future internet travelers: if you run into the same issue on your Cloud instance, please raise a support ticket and we can have a look at your instance for you.