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Application links not working and I cant access confluence within VM?

Dipesh Ramesh_r0hln0

Hello Support,

I have self hosted Confluence/JIRA (separately hosted), this is what my server.xml file looks like for confluence:

</Engine>

</Service>
</Server>

I then changed baseURL in confluence -> restarted confluence services.

I can access confluence using baseURL outside VM (which is what I want). But I cant access confluence using baseURL locally (within VM) why is that? I can access it using localhost:8090 but when I login it keeps redirect me to login page, can anyone suggest any reason why this is happening? I need to access confluence internally to link JIRA with Confluence.

Second thing I am trying to link Confluence with JIRA

So under Confluence administrator -> application links -> pasted self hosted JIRA link (https://mycompanyJIRA.com) and I get error as: "No response was received from the URL you entered - it may not be valid. Please fix the URL below, if needed, and click Continue." so I clicked continue

I then clicked edit -> outgoing and incoming local auth I selected OAuth. After clicking save changed i get error 'We cant't enable the incoming authentication because confluence is not reachable'

If I click on 3 dots -> Go to remote - it does take me to JIRA page so why is application link not working? what am I doing wrong?

Regards,

Dipesh

Accepted answers

All comments

AhmadDanial

Hi, Dipesh.

Let us break down the problem that you are seeing on Confluence and JIRA into 2 different sections:

Problem #1:

While you are able to access it via localhost, can I please confirm what is the current content of the /etc/hosts on the internally? Is it reflecting the new baseURL or is it still using the old one?
Just to double check, are you running Confluence behind proxy, example using Apache - Using Apache with mod_proxy?

Problem #2

While I am suspecting that this could possibly related to problem number 1, can you please confirm on the following?

Can the machine hosting JIRA reach out to the hosted Confluence machine? Try to ping each other and verify if they can respond to each other / also use the following telnet command and provide the output here - echo | telnet <fqdn> 443 (HTTPS) echo | telnet <fqdn> 80 (HTTP)
Can you check the atlassian-confluence.log to see if there are any specific errors when you try to establish the link between the 2 applications?

Let us start with those first before we dig deeper into this issue. Thanks.

Dipesh Ramesh_r0hln0

Hi Ahmad,

Problem 1

While you are able to access it via localhost, can I please confirm what is the current content of the /etc/hosts on the internally? Is it reflecting the new baseURL or is it still using the old one?

NO - in host file everything is commented out (can i manually enter the baseURL here and will it work?)

Just to double check, are you running Confluence behind proxy, example using Apache - Using Apache with mod_proxy?

YES - I am running confluence behind proxy tomcat

Problem 2

Can the machine hosting JIRA reach out to the hosted Confluence machine? Try to ping each other and verify if they can respond to each other / also use the following telnet command and provide the output here - echo | telnet <fqdn> 443 (HTTPS) echo | telnet <fqdn> 80 (HTTP)

Both JIRA/confluence are hosted in different server. I can ping confluence in JIRA box and JIRA in confluence box.

In JIRA box I can telnet 'JIRAURL.com 8080' and 443 but in confluence I get error as could not open connect to host, on port 8080 connect failed' this is because confluence baseURL is not working at all

Can you check the atlassian-confluence.log to see if there are any specific errors when you try to establish the link between the 2 applications?

Confluence I cannot link application at all, when i do localhost:8080 and try logging in I get redirected to login page again (its stuck in loop)

however outside the server I can login but change made here wont show in confluence log file.

Regards,

Dipesh

AhmadDanial

Hello, Dipesh.

As of now, it seems that the issue comes from Confluence itself since you mentioned the following:

in confluence I get error as could not open connect to host, on port 8080 connect failed' this is because confluence baseURL is not working at all
Confluence I cannot link application at all, when i do localhost:8080 and try logging in I get redirected to login page again (its stuck in loop)

According to the server.xml you shared, the Connector ports is set to 8090. What happens when you try to log in from localhost:8090? Are you still redirected to the log in page again? What is shown in the atlassian-confluence log?

Dipesh Ramesh_r0hln0

Hi Ahmad,

localhost:8080 dont work but localhost:8090 do work. When I log in using localhost:8090 I face same issue (get redirected to login page)

I dont have a log file call atlassian-confluence log I do have confluence075433-stderr.2018-09-11. When I open the file and click login it logs nothing (however it does log when I restart confluenc etc... )

To include:

If I remove secure="true" from conector. I can access confluence using localhost:8090 and login. But then I get a popup on right handside "confluence base URL is set to https://mycompany.com but you can accessing confluence from http://localhost:8090"

If I try accessing directly https://mycompany.com within VM I get page cant be displayed error