After migrationg to 6.10.0 our server stops every other day and the only option is to stop and re-start the instance.
Hello Gerald,
Mind answering a few questions:
What OS is the server installed on?
What Database are you connected to?
Are all of your plugins updated and supported on the presently installed release?
How many users are active on the instance?
What is your CPU and Memory (Cores and RAM)?
Thanks Stephen for the reply.
- Linux 3.10 (Apache Tomcat/9.0.8)
- PostgreSQL 9.2.18 (upgraded same time as conf.)
- Yes
- 2100 ish
- 16GB RAM (no idea on the processor as it is on VM)
Many thanks... https://statswiki.unece.org
Everything looks up to par there.
Give you a troubleshooting tools a look at to see if the logs are telling you if something is breaking:
https://statswiki.unece.org/plugins/servlet/troubleshooting/view/
Check "Instance Health", ensure everything is happy there.
Check "Log Analyzer", you can post your results here if you wish. If not they should link to either known issues or other perfornamce/application problems.
If all that comes up blank, then you will most likely have to contact Support to take a look.
ll green and happy on the "Instant health" check and 1 error on the "Log Anylyzer"
"Getting a lot of HeartbeatAction errors in the logs"
Stephen,
Thank you for your follow-up. No reply from Atlassian until now.
We are getting few restarts now after doing some tweaks like re-indexing and turning off collaborative editing. We also increase our server's memory by half.
-Gerald
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