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Distinguish between system name and showed name for custom fields

AccessHolding

Dear Community,

Maybe I am the only one with this issue. Everytime I create an custom field I add the project ID and the related issue type to the name. For example: ASD: Bank HG - Cost Center. Jira allows us to customize this showed name for each issue type (customer view) but I can´t customize the name for agents.

Each user / customer could see Cost Center, as soon as I rename the field for them but for the agent view the field is still ASD: Bank HG - Cost Center.

How do you guys handling this behaviour?

Best,

Kristian

Accepted answers

Alexey Matveev

Hello,

As far as I know, you can not change display name of a custom field in Jira (Service Desk Agent's view).

Dave Bosman _Inetum_

Hi @AccessHolding

You can not change it.

But your question raises another question.

If you have multiple cost centers, do you really create a new field for every project/issuetype?

Every extra field that you use puts extra strain on your server and soon you would need more resources to keep it running.

Best practice is: Always try to reuse existing fields and therefor use more common names like "Cost center" instead of what you are using now.

Regards

Dave

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