Issue Collector "Collect Browser Info" option does not collect any information

Question

Hi,

I have configured Issue Collector Version: 1.2.4  to Collect Browser Info. When using it Jira issue is created successfully but there is no browser related information in the issue available.

I used for that both IE9 and Firefox 14.0.1.

Issue collector forms I have tried is Custom and Rise a Bug none of them provided browser info.

Could you please help me to resolve that problem ?

-Mathias

Jan-Peter Rusch · Answer

The Environment field is not on the create issue screen, is configured hidden on the Field Configuration Scheme, or both

Dobroslawa Wierzbicka · Answer

Andrew, please note that this is a community forum, not an official support channel. Atlassians are active here and we occasionally answer some of the queries, but in principle, Answers are here for users to communicate with each other, not with us.

@TJ Baker has suggested a good first step in the investigation - you may want to check the article he linked to.

Please note, too, that not each question can be answered without disclosing configuration details that you wouldn't want to share in a publicly accessible website. If you want to get in touch with Atlassian Support, please open a support request at https://support.atlassian.com/ - then we'll be able to analyse your case in detail.

unknown · Answer

I have the same issue.

ATLASSIAN ... do you actually support your users?!? HOW ABOUT AN ANSWER?