Update User (Deactivate) using API

Rafał Nowakowski

Hello, 

I use Jira Server 7.6.3, so i try to use this api: https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/user-updateUser.

I want to make user Unactive.

First i get user info via browser: JIRAURL/rest/api/2/user?username=nowakor and copied all response.

{
 "self": "JIRAURL/rest/api/2/user?username=xxx",
 "key": "xxx",
 "name": "xxx",
 "emailAddress": "xxx@gmail.com",
 "avatarUrls": {
 "48x48": "JIRAURL/secure/useravatar?avatarId=10122",
 "24x24": "JIRAURL/secure/useravatar?size=small&avatarId=10122",
 "16x16": "JIRAURL/secure/useravatar?size=xsmall&avatarId=10122",
 "32x32": "JIRAURLl/secure/useravatar?size=medium&avatarId=10122"
 },
 "displayName": "xxx [test]",
"active": true,
 "timeZone": "Europe/Warsaw",
 "locale": "pl_PL",
 "groups": {
 "size": 1,
 "items": []
 },
 "applicationRoles": {
 "size": 1,
 "items": []
 },
 "expand": "groups,applicationRoles"
}

 

After that i did this PUT request:

{

"active":false,
 "displayName": "xxx test2",
 "emailAddress": "xxx2@gmail.com",
"active":false, 

}

 

Name and email has changed but active status hasn't. Do you have any solutions?

Arun_Thundyill_Saseendran

The workaround to it is in the get request expand groups and remove the user from all the groups. Especially the JIRA software users groups. With this, the user cannot login and also will not consume a license. 

This is the best alternative that worked for me via script.

Let me know if you have any queries.

If this solution works for you, please accept the answer so that it will be helpful for others in the community.