Evaluating Jira Service Desk and 'Raise a request' doesn't work

Beom Koh

I am evaluating Jira Service Desk and I have installed 3.14.2 on AWS. 

 

I used all default settings during the setup but I can't seem to raise a request in the IT Help Desk. (When I click the 'Raise a request' button, it just goes back to main portal page.) . Anyone seen this issue?

 

Thank you

 

Eelke van der Nat

Did you have setup the request types of the portal?
Go to project settings > request types. If there is noting there or not visible, then the portal will redirect you to the homepage since it can't find anything.