Can I send a notification to all customers in Service Desk?

Question

All the documentation I can find speaks to notifications to a specific customer or organization (multiple email addresses with the same one customer) and where a service ticket/problem has been reported by them.

We have a softwre product and I am looking for a feature within Service Desk where I can send an email to all customers for cases where we want to make them aware of a service issue like a software bug or where we would like them to all be informed of an upgrade patch or other remedy.

Tinker Fadoua · Accepted Answer

@Guy Smith

What about setting up a Banner when needed? From experience i know how lot of people delete emails without reading them

Best

Gezim Shehu [Communardo] · Accepted Answer

You could either use any add-on (emailthisissue for example) and send an email to a group, where in your case group could be licensed users (or every group which has access).

Or even better, just use the banner instead as suggested above.